Dell Repair Has Fixed My Poweredge Servers Many Times
Tuesday, January 5th, 2010For three years now I have been using the same dell repair company and have never had any problems with them till now. I called to have them write up a work order to fix my poweredge servers like they have done many times before. This time, the woman who I talked, to must have been new or something and she asked me not to send the poweredge serves today because they were backed up with repairs.
I hung up the phone and just stood there thinking that I must have not heard her correctly and so I tried back and got a different operator. I explained that I had used their dell repair service many times before and that I once again needed my servers to be fixed and then sent back. The operator that I had on the line at the time helped me with the work order and then asked me if I had any other questions.
I proceeded to tell him all about the woman that I had spoken with earlier and how she had asked me not to send the poweredge servers today because they were backed up and had lots of other repairs. He was dumbfounded and told me that he was very sorry and would make sure to find out who did that and take care of the problem right away.